See The World For Less

Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.   Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.

Agoda Platform-to-Business (P2B) Complaint Handling Annual Report (EEA)

For the period: 1 January 2023 to 31 December 2023.

Complaints received in the EEA: 14,539 from 3,231,276 partners.

Complaints received were related to the following areas:

• 59% receiving/charging payment.
• 21% payment system logic.
• 17% property inquiry/update request.
• 2% system issues/bug related.
• 1% property content related.

We resolved 100% of the complaints in 2023, of which:

• 50% of the cases were resolved within 3 days.
• 25% of the cases were resolved within 4-7 days.
• 25% of the cases required 7 days or more for resolution.

From January 2023 to date, no mediation cases have been filed by any partner in the EEA.